Return & Refunds

At Restricted21.Limited, we stand behind the quality of our luxury sex toys and accessories.

 

In order to be eligible for a refund, you have to return the product within 30 days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

Buyer will be responsible for paying for his own shipping costs for returning the applicable items. Shipping costs are non-refundable. It is also advised to use shipping insurance for the item being returned.

If the buyer is shipping an item worth over $75, buyer should consider using a trackable shipping service or at least purchasing shipping insurance.

Buyer will be responsible for paying for his own shipping costs for returning the applicable items. Shipping costs are non-refundable. It is also advised to use shipping insurance for the item being returned.

If the buyer is shipping an item worth over $75, buyer should consider using a trackable shipping service or at least purchasing shipping insurance.

 

We can’t guarantee that we will receive returned item.

  • All returns/refunds/exchanges are subject to each supplier’s individual policy on the Forbidden 21 Marketplace.
  • If a supplier’s policy clashes with this or any other Forbidden 21 policy, the supplier’s policy will be the Guiding policy, therefore it is advised to consult each supplier’s policy prior to the purchase.

 

To start a return, please use the button below.Return your item.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

How to Return an Item

In order to be eligible for a refund, you have to return the product within 30 days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

What’s your policy?

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

Buyer will be responsible for paying for his own shipping costs for returning the applicable items. Shipping costs are non-refundable. It is also advised to use shipping insurance for the item being returned.

If the buyer is shipping an item worth over $75, buyer should consider using a trackable shipping service or at least purchasing shipping insurance.

We can’t guarantee that we will receive returned item.

  • All returns/refunds/exchanges are subject to each supplier’s individual policy on the Forbidden 21 Marketplace.

    ·       If a supplier’s policy clashes with this or any other Forbidden 21 policy, the supplier’s policy will be the Guiding policy, therefore it is advised to consult each supplier’s policy prior to the purchase.

Start a return

To start a return, please use the button below.

Refunds

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If anything is unclear or you have more questions feel free to contact our customer support team.

COVID-19 Shipping Alert

Due to the coronavirus circumstances, some of our delivery promises may be longer than usual.